software engineering

Designing Support-Friendly Software: Transforming Operational Efficiency from the Ground Up

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Introduction Over the past twenty years, I have worked in various companies, from fast-growing startups to enterprises. The lack of support-friendly software design and development practices remains a recurring challenge. Neglecting support considerations during the design phase often results in frustration across teams—support agents struggle with diagnostics, developers are pulled into frequent firefighting, and users face prolonged … Read more

Rethinking Technical Debt: A Pragmatic Approach to Software Maintenance and Housekeeping in Development Teams

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In the realm of software engineering, the term “technical debt” has long been a go-to explanation for many of the challenges we face in maintaining and evolving systems. It evokes frustration, slowdowns, and the sense that something was done wrong in the past that now demands our attention. But while nearly every developer, designer, and … Read more

Expression Trees 2: Creating a Business Rule Engine

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In the previous post, I covered the basics of expression trees, including their structure and how to create them in .NET. Now, let’s dive into a real-world example: building a simple Business Rule Engine (BRE) using expression trees. This engine will apply discount rules based on certain conditions. Scenario: Discount Calculation Imagine you are working … Read more