Designing Support-Friendly Software: Transforming Operational Efficiency from the Ground Up
Introduction Over the past twenty years, I have worked in various companies, from fast-growing startups to enterprises. The lack of support-friendly software design and development practices remains a recurring challenge. Neglecting support considerations during the design phase often results in frustration across teams—support agents struggle with diagnostics, developers are pulled into frequent firefighting, and users face prolonged … Read more